Warranty Policy

All our products undergo rigorous inspection at the factory and our distribution warehouses, but accidents do happen. All of our products are covered under our 1-year warranty. If any of the goods fail, due to defective material or workmanship, within one (1) year from the date of shipment, World Cord Sets shall replace the non-conforming goods without charge to the buyer.

Return Policy

If you need to return the goods purchased through our website, we provide a 30-day return window from the ship date. All returns must be clean and undamaged, and 100 percent complete with all manuals accessories and original packaging. Refer to our policies page for full details.

Your Information is Yours!

We have never sold or shared any personally-identifiable information with any third party who was not directly involved in the processing and/or delivery of an order (ie. Shipping Carriers). We maintain a mailing list, not for the purposes of solicitation but to fulfill our commitment to educate our customers on the products that we sell.

Secure Credit Card Transactions

World Cord Sets utilizes a 128-bit SSL to enable encryption of all transaction data through Secure Sockets Layer (SSL) technology – the industry-standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity and client authentication for TCP/IP connection. Each transaction at this site is sent to the payment processing servers via a dedicated SSL TCP/IP level communication thread.

Time of Credit Card Charge

In the checkout, your credit card will be validated through our SSL technology mentioned above but will not be charged. Once your order is packaged, verified and ready to depart from our facility, it will be charged upon processing of the order and creation of the shipment label. In the event of any issues with charging your credit card, our shipment team will place your package on hold and our accounts team will contact you to resolve the issue.

Approvals

All of our products have the local approvals of intended use. We offer some product lines with global and multi-approvals for products spanning several continents.

Product Warranty

At WoCo, we are committed to providing you with quality products, and that is backed up by our 1 Year product warranty. If there are any defects due to workmanship, World Cord Sets will accept liability for the purchase price of the goods and associated freight charges to provide a full refund to the customer.

Commitment to Quality

Providing high quality, affordable products and solutions is a cornerstone of what we do at World Cord Sets. All products we sell have passed our internal quality assurance standards. Most products sold (unless otherwise noted) pass industry standard certifications such as RoHS, REACH, CE, UL, cUL, and many other international standards. You can find the list of standards and approvals for a product in the specifications section.

Drop Shipments & Blind Shipments

Drop and Blind Shipments are our specialty, we gladly process these orders for registered users on our website without additional fees. We encourage you to send us your company packing slip, and specify the “Ship From” address and your customer part numbers. Our system integrates with third party shipping APIs like UPS, FedEx, etc. and will ensure that the end user is none the wiser of our involvement in our assistance of fulfillment.

Same Day Shipping on Stock Orders

Our stock availability on our website is constantly updated to display accurate quantities. Once your online order is submitted, our orders team will quickly verify the information and process the order. If the order is placed before 4pm EST, it will be shipped the same day!

Third Party Collect Shipping

To ensure accurate billing for Third Party Shipping Charges, shipping carriers require more that just an account number for this service. Due to this, you may be contacted by a WoCo representative after your order is placed for billing information. In the event the charges are refused by the third party, the shipping charges will be billed to you using the same payment method used for the order.

Shipping Technologies for Accurate Orders

We strive to provide the best experience, including shipping accuracy, to avoid any headaches of mis-shipments. Our entire catalogue is serialized to ensure order accuracy at time of warehouse pick. When processing your order, our system will calculate the estimated package weight to verify item and quantity accuracy.